4 Ways to Harness the Power of Your Digital Business Voice
In our connected world, the way we interact matters. Having accessible, pleasant experiences can make the difference between a won customer and a lost customer — and this focus on the customer experience is putting an even greater focus on digital business voice and phone solutions.
As enterprises of all shapes and sizes grow and adjust their digital systems to support new demands, phone and voice services remain a mainstay of the modern business arsenal. The ability to maintain clear, direct communication both within the organization and across assorted audiences and customer bases builds strong operational foundations across expanding footprints — and it even paves the way for more effective remote work while empowering employees to stay connected. In addition, high-quality voice services improve customer interactions by boosting reliability and professionalism, relying on robust call routing, voicemail and interactive voice response systems to address inquiries. This is the kind of system that truly develops satisfaction and loyalty, both of which are key to creating a successful business and service model.
Still, for businesses that might not be voice experts, understanding the assorted services in this category can be difficult. What is a SIP trunk? What does PRI stand for? These are the kind of questions that a network and voice expert can help answer, setting any enterprise off on the right foot for their digital future.
The 4 Services at the New Communications Core
Here at Glo Fiber Business, we’ve curated an advanced array of voice and phone solutions that are capable of delivering comprehensive advantages to enterprises looking to improve their digital business voice.
From improving call quality, functionality and security to providing extensive inbound call resources to help you manage high volumes of communications, we’ve got everything a growing enterprise needs to master a new era of high experiential expectations and operational demands.
PRI Voice
PRI (Primary Rate Interface) voice services are a telecommunications standard used for transmitting voice and data over digital telephone lines. Part of the ISDN (Integrated Services Digital Network) solutions family, this service is ideal for businesses that handle large amounts of voice calls and data transmissions, providing a dedicated digital link for voice and data communications. It’s a high-quality, reliable service that offers the benefits of digital operations over analog formats of traditional phone lines (like reduced noise and improved call quality).
PRI voice is a great solution for growing organizations due to its high capacity for simultaneous calls, its stable connections with minimal downtime, its clear communication and superior clarity and its ability to assign multiple direct phone numbers to individual employees or departments. It’s a versatile, core solution at the heart of any modern digital business voice.
SIP Trunking
SIP trunking is a communications technology that allows businesses to connect private branch exchange (PBX) systems to public switched telephone networks (PSTN) with the internet. It uses Session Initiation Protocol (SIP) to manage and transmit voice and multimedia communications simultaneously and in real time, making it a powerful option for achieving new levels of scalability, flexibility, disaster recovery and more.
Not only does SIP trunking provide advanced features including call forwarding, voicemail, auto-attendants and analytics to enhance operations, but it can also be a cost-efficient option for enterprises. Compared to traditional phone lines, SIP trunking can reduce the need for separate voice and data circuits, avoiding unnecessary costs. Not to mention, it can easily adjust the number of channels or lines needed without physical infrastructure changes, saving time and complexity as an enterprise grows. Not to mention, SIP trunking is also great to have in the event of an outage; it can effectively reroute calls to alternative numbers or locations, keeping business continuity on track.
For growing, cost-conscious organizations with fluctuating call volumes that depend on agility and uncompromised performance (or enterprises with global operation), SIP trunking is a leading option.
Hosted Voice
Cloud-hosted voice options are something we’ve talked about before — and for good reason. Hosted voice solutions (also known as cloud-based or hosted PBX systems) have been making a name for themselves in the cloud-empowered era for a number of reasons, including their low-maintenance but high-reward benefits.
Hosted voice options are solutions where the voice communications infrastructure is managed and maintained by a third-party cloud provider rather than on-premises, which already sets it apart for enterprises in its level of ease. Still, it doesn’t sacrifice on capability — quite the opposite. Hosting solutions in the cloud means more convenient and reliable access to feature-rich software options that are updated and added to continually and automatically (without interruption to adjust hardware).
Without upfront capital expenditures, subscription fees make hosted voice solutions more budget and planning-friendly for better digital business voice investments. Plus, its scalability is unparalleled, it delivers advanced flexibility and a range of features like call analytics, CRM integration, voicemail-to-email options, video conferencing and more.
For remote and distributed teams and fast-growing enterprises, hosted voice solutions are a premier option that deliver unparalleled flexibility to expand and adapt to accommodate new users, locations, capabilities and more.
Contact Center
With hosted contact center solutions, customers get comprehensive solutions designed to manage and streamline communications channels for more efficient and effective customer service and engagement. As a unified platform, our contact center services are tailored to businesses that handle high volumes of inbound calls, offering an ideal mix of flexibility for remote work agents and detailed metrics for monitoring and reporting.
This option integrates voice channels into a single platform that allows easier management of customer interactions from a single interface, helping businesses improve interactions and outcomes with queue management, routing control and performance tracking. Contact center solutions often offer automatic call distribution, interactive voice response, CRM integration, analytics and reporting and workforce management options, making it a one-stop-shop for next-gen digital business voice capabilities. With advanced analytics, enterprises can track performance indicators and derive important insights into call volume, average handle time — and, the most important of them all, customer satisfaction.
This solution offers enterprises an effective, highly agile front-row seat for voice management, making it a highly valuable option for improving and optimizing digital voice and call use cases.
Want to know more about a particular service or find out how our Glo Fiber Business team can help you invest in new digital business voice foundations? Learn more here.